Instagram false alerts and bugs plus hashtag news

We thought it would be a good time to get in touch with all of you given the recent developments within Instagram and the latest concerns that we have spoken about with our customers in recent support tickets.

It has come to our attention that many Instagram users, regardless of whether they are using services like ours or not, are experiencing a drop in reach. We have looked into the issue and have discovered that Instagram have started shadow banning hashtags.

After having investigated the situation, we believe that it is happening mostly with hashtags that aren’t relevant enough to posts, or hashtags that a user is using repeatedly on their account on all / most of their posts.

However, we have also noticed that some people are experiencing issues even when they’re using hashtags correctly. It seems to us that this is a new feature of Instagram and it’s possibly even buggy at their end. You can check this here

The second issue we’d like to address is how the number of times you post can affect your reach differently to how we have seen before. We have noticed that people posting once a day, for example, appear to be getting better engagement than people posting three times a day. We’d like to encourage you to experiment with this to see what effect you see with your reach.

Also, we’ve noticed that users taking a break from posting for at least four days, will often see a large drop in engagement upon their return - even if they are posting just as they were before the break.

The third point we’d like to make is in reference to the message that some users have received from Instagram regarding profile authenticity and being signed up to third party services. Instagram has sent out messages like this before as many of our clients know, and due to the way we deliver the likes, and the fact we don’t ask for your password (for likes, views and saves packages) our services have not been detected by the algorithm despite these messages. For obvious reasons, we can’t guarantee that your profile will continue to function as desired if you are using any other service besides our own.

As always, Instagram has released one of their large updates which is designed in part to affect services like ours. Our long time clients have seen many of these updates come and go and whilst there can occasionally be some disruption, we have always succeeded in updating our service to overcome these updates. Our developers are working around the clock to ensure the service always works to the best of its ability, even during times as these large updates.

Thanks for understanding