Limited Support During the holidays

Limited Support from 18th December until 9th January 2021.

It's that time of the year again and it's time to celebrate the holidays. 90% of our staff are now on their holiday break and spending time with their loved ones. As with every year, we just want to reassure that we are still working over the holiday period, however with some limitations. 

- Support
The support team is now limited, so if you have any questions. Expect some delays, but please remember you are important to us. We will answer any questions as quickly as possible. Please don’t freak out if you don’t receive a response immediately if you are having issues, we will assist and compensate for lost time due to limited support staff. 

- Fixes & Stability
Instagram can release updates at any time and the development team is working as and when it's necessary. If Instagram releases an update, we will be doing everything we can to fix and update. We can see that Instagram have released another update regarding some customers not detecting posts. However, we are working closely with the proxy company to resolve. If you are concerned about your post not being detected, please log in to the dashboard and add your Instagram post manually. This will ensure the services will come in as usual.

The management will be checking in daily to ensure that things are working and assisting on tickets. The rest of the team will be back on the 8th January 2021.

We wish you all the best and please enjoy the holiday season with your loved ones. Most of all please stay safe.

From all of us at GOSO ‘Happy Holidays’